{"id":10462,"date":"2024-01-21T16:57:03","date_gmt":"2024-01-21T16:57:03","guid":{"rendered":"https:\/\/convex-network.ro\/?page_id=10462"},"modified":"2024-06-19T19:47:12","modified_gmt":"2024-06-19T19:47:12","slug":"level-1-helpdesk","status":"publish","type":"page","link":"https:\/\/convex-network.ro\/en\/professional-services\/outsourcing\/level-1-helpdesk\/","title":{"rendered":"Level 1 \u2013 HelpDesk\u00a0"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"10462\" class=\"elementor elementor-10462 elementor-3053\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-4bb1267 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4bb1267\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-bff63fd\" data-id=\"bff63fd\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0977b5f elementor-widget__width-initial elementor-widget-widescreen__width-initial elementor-widget-laptop__width-initial elementor-widget-tablet__width-initial elementor-widget elementor-widget-aux_button\" data-id=\"0977b5f\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"go-back\" data-widget_type=\"aux_button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<button   class=\"aux-button aux-tiny aux-dark-orange aux-round aux-outline aux-uppercase aux-icon-left\" ><span class=\"aux-overlay\"><\/span><i aria-hidden=\"true\" class=\"aux-icon auxicon2 auxicon2-arrow-backward\"><\/i><span class=\"aux-text\">Back<\/span><\/button>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-85a5466 elementor-widget elementor-widget-aux_breadcrumbs\" data-id=\"85a5466\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"aux_breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"aux-elementor-breadcrumbs\"><p class=\"aux-breadcrumbs\"><span><a href=\"https:\/\/convex-network.ro\/en\/\" title=\"Home\">Home<\/a><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b16294 elementor-widget elementor-widget-html\" data-id=\"2b16294\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script type=\"text\/javascript\">    jQuery(document).ready(function() {     jQuery('#go-back').on('click', function() {       window.history.go(-1);        return false;     }); });   <\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-9898286 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9898286\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-482121f\" data-id=\"482121f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-02b899a aux-appear-watch-animation aux-fade-in-right elementor-widget elementor-widget-aux_modern_heading\" data-id=\"02b899a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"aux_modern_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section class=\"aux-widget-modern-heading\">\n            <div class=\"aux-widget-inner\"><h6 class=\"aux-modern-heading-primary\">IT Support and Maintenance Services Level 1 <\/h6><div class=\"aux-modern-heading-divider\"><\/div><\/div>\n        <\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-f329969 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f329969\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8d57ea5\" data-id=\"8d57ea5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-98763a9 elementor-widget elementor-widget-text-editor\" data-id=\"98763a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>This type of subscription covers maintenance and technical support activities for all PC, notebook, printer, smartphone, tablet equipment. Technical support and maintenance can be carried out by phone, remote, via e-mail and on-site.<\/p><p><strong>Convex Network will provide technical support providing information and assistance regarding: <\/strong><\/p><ul><li data-leveltext=\"o\" data-font=\"Courier New\" data-listid=\"6\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:1440,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Courier New&quot;,&quot;469769242&quot;:[9675],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;o&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"2\"><span data-contrast=\"auto\">Identifying and checking the causes of errors and malfunction of PC, notebook, smartphone, tablet, printer equipment.<\/span><\/li><li data-leveltext=\"o\" data-font=\"Courier New\" data-listid=\"6\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:1440,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Courier New&quot;,&quot;469769242&quot;:[9675],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;o&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"2\"><span data-contrast=\"auto\">Solving malfunctions and removing errors, where possible.<\/span><\/li><li data-leveltext=\"o\" data-font=\"Courier New\" data-listid=\"6\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:1440,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Courier New&quot;,&quot;469769242&quot;:[9675],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;o&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"2\"><span data-contrast=\"auto\">Filling in the form intended for communication with the Beneficiary (Monthly Activity Report) that will include all the activities provided by the Supplier and the duration of their execution.<\/span><\/li><li data-leveltext=\"o\" data-font=\"Courier New\" data-listid=\"6\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:1440,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Courier New&quot;,&quot;469769242&quot;:[9675],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;o&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"2\"><span data-contrast=\"auto\">Telephone technical support will be available to the Beneficiary throughout the contracted maintenance period, in order to provide answers to substantive questions of the Beneficiary. For an optimal consumption of subscription hours, the Beneficiary will designate a technically responsible person from each location and will ensure that only the designated person will call on the support provided by phone.<\/span><\/li><li data-leveltext=\"o\" data-font=\"Courier New\" data-listid=\"6\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:1440,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Courier New&quot;,&quot;469769242&quot;:[9675],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;o&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"2\"><span data-contrast=\"auto\">The telephone number of the Supplier to which the Beneficiary will request telephone technical support will be communicated to the Beneficiary after the date of signing the contract.<\/span><\/li><li data-leveltext=\"o\" data-font=\"Courier New\" data-listid=\"6\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:1440,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Courier New&quot;,&quot;469769242&quot;:[9675],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;o&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"2\"><span data-contrast=\"auto\">Communication of problems and escalation of incidents by email will be made at\u00a0<\/span> <a href=\"mailto:numeclient@convex-network.ro\"><b><span data-contrast=\"none\">numeclient@convex-network.ro<\/span><\/b><\/a><b><span data-contrast=\"auto\"> address or\u00a0<\/span><\/b><span data-contrast=\"auto\"> by phone at the dedicated number <\/span><b><span data-contrast=\"auto\">0755CONVEX or +40 374 553 730<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:259,&quot;469777462&quot;:[1440],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"11\" data-aria-level=\"1\"><strong>In case of incidents requiring higher qualifications, there are possibilities to escalate to support levels 2 and 3.\u00a0<\/strong><\/li><\/ul><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Back Home IT Support and Maintenance Services Level 1 This type of subscription covers maintenance and technical support activities for all PC, notebook, printer, smartphone, tablet equipment. Technical support and maintenance can be carried out by phone, remote, via e-mail and on-site. Convex Network will provide technical support providing information and assistance regarding: Identifying and [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":10426,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"rs_blank_template":"","rs_page_bg_color":"","slide_template_v7":"","footnotes":""},"class_list":["post-10462","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/convex-network.ro\/en\/wp-json\/wp\/v2\/pages\/10462","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/convex-network.ro\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/convex-network.ro\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/convex-network.ro\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/convex-network.ro\/en\/wp-json\/wp\/v2\/comments?post=10462"}],"version-history":[{"count":0,"href":"https:\/\/convex-network.ro\/en\/wp-json\/wp\/v2\/pages\/10462\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/convex-network.ro\/en\/wp-json\/wp\/v2\/pages\/10426"}],"wp:attachment":[{"href":"https:\/\/convex-network.ro\/en\/wp-json\/wp\/v2\/media?parent=10462"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}