{"id":10473,"date":"2024-01-21T16:57:28","date_gmt":"2024-01-21T16:57:28","guid":{"rendered":"https:\/\/convex-network.ro\/?page_id=10473"},"modified":"2024-06-19T19:43:18","modified_gmt":"2024-06-19T19:43:18","slug":"level-2-sysadmin-netadmin-specialists","status":"publish","type":"page","link":"https:\/\/convex-network.ro\/en\/professional-services\/outsourcing\/level-2-sysadmin-netadmin-specialists\/","title":{"rendered":"Level 2 \u2013 SysAdmin &amp; NetAdmin \u2013 Specialists"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"10473\" class=\"elementor elementor-10473 elementor-3055\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-79ad5bf elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"79ad5bf\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-31b65ed\" data-id=\"31b65ed\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c1847b1 elementor-widget__width-initial elementor-widget-widescreen__width-initial elementor-widget-laptop__width-initial elementor-widget-tablet__width-initial elementor-widget elementor-widget-aux_button\" data-id=\"c1847b1\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"go-back\" data-widget_type=\"aux_button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<button   class=\"aux-button aux-tiny aux-dark-orange aux-round aux-outline aux-uppercase aux-icon-left\" ><span class=\"aux-overlay\"><\/span><i aria-hidden=\"true\" class=\"aux-icon auxicon2 auxicon2-arrow-backward\"><\/i><span class=\"aux-text\">Back<\/span><\/button>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b59b208 elementor-widget elementor-widget-aux_breadcrumbs\" data-id=\"b59b208\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"aux_breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"aux-elementor-breadcrumbs\"><p class=\"aux-breadcrumbs\"><span><a href=\"https:\/\/convex-network.ro\/en\/\" title=\"Home\">Home<\/a><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b8b8c5 elementor-widget elementor-widget-html\" data-id=\"5b8b8c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<script type=\"text\/javascript\">    jQuery(document).ready(function() {     jQuery('#go-back').on('click', function() {       window.history.go(-1);        return false;     }); });   <\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-d7bcc87 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d7bcc87\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-67eb65d\" data-id=\"67eb65d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cc46c8f aux-appear-watch-animation aux-fade-in-right elementor-widget elementor-widget-aux_modern_heading\" data-id=\"cc46c8f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"aux_modern_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<section class=\"aux-widget-modern-heading\">\n            <div class=\"aux-widget-inner\"><h6 class=\"aux-modern-heading-primary\">IT Support and Maintenance Services Level 2 <\/h6><div class=\"aux-modern-heading-divider\"><\/div><\/div>\n        <\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-f329969 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f329969\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"aux-parallax-section elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8d57ea5\" data-id=\"8d57ea5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-98763a9 elementor-widget elementor-widget-text-editor\" data-id=\"98763a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>This type of subscription covers maintenance and technical support activities for all server equipment, router, managed switch, firewall, storage equipment, LTO drives. Technical support and maintenance can be carried out by phone, remote, via e-mail and on-site.<\/p><p><strong>Convex Network will provide technical support providing information and assistance regarding: <\/strong><\/p><ul><li data-leveltext=\"o\" data-font=\"Courier New\" data-listid=\"6\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:1440,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Courier New&quot;,&quot;469769242&quot;:[9675],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;o&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"7\" data-aria-level=\"2\"><span data-contrast=\"auto\">Monitoring, verification and functional integrity activities on HW systems such as server, router, firewall, storage equipment;<\/span><\/li><li data-leveltext=\"o\" data-font=\"Courier New\" data-listid=\"6\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:1440,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Courier New&quot;,&quot;469769242&quot;:[9675],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;o&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"7\" data-aria-level=\"2\"><span data-contrast=\"auto\">Proactive activities to prevent and remedy technical malfunctions; through preventive maintenance activities follows security logs and protects infrastructure from external risks (viruses and other potential risks);<\/span><\/li><li data-leveltext=\"o\" data-font=\"Courier New\" data-listid=\"6\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:1440,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Courier New&quot;,&quot;469769242&quot;:[9675],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;o&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"7\" data-aria-level=\"2\"><span data-contrast=\"auto\">Validation activities and application of security patches for types of roles and contracted equipment;<\/span><\/li><li data-leveltext=\"o\" data-font=\"Courier New\" data-listid=\"6\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:1440,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Courier New&quot;,&quot;469769242&quot;:[9675],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;o&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"7\" data-aria-level=\"2\"><span data-contrast=\"auto\">Administration activities on network authentication and authorization service (Ex: MS Active Directory, as well as for IT&amp;C infrastructure services related to DNS, DHCP, WINS type, etc.);<\/span><\/li><li data-leveltext=\"o\" data-font=\"Courier New\" data-listid=\"6\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:1440,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Courier New&quot;,&quot;469769242&quot;:[9675],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;o&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"7\" data-aria-level=\"2\"><span data-contrast=\"auto\">Administration activities for firewall service (Ex: Fortinet, TMG, ISA, etc.)<\/span><\/li><li data-leveltext=\"o\" data-font=\"Courier New\" data-listid=\"6\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:1440,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Courier New&quot;,&quot;469769242&quot;:[9675],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;o&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"7\" data-aria-level=\"2\"><span data-contrast=\"auto\">Administration activities for backup and restore service;<\/span><\/li><li data-leveltext=\"o\" data-font=\"Courier New\" data-listid=\"6\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:1440,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Courier New&quot;,&quot;469769242&quot;:[9675],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;o&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"7\" data-aria-level=\"2\"><span data-contrast=\"auto\">Email service administration activities (FortiMail, MS Exchange on prem or cloud, etc.);<\/span><\/li><li data-leveltext=\"o\" data-font=\"Courier New\" data-listid=\"6\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:1440,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Courier New&quot;,&quot;469769242&quot;:[9675],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;o&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"7\" data-aria-level=\"2\"><span data-contrast=\"auto\">Provides technical support level 2 and 3 for tickets escalated by the first support level, level 1 HelpDesk, as well as level 3 support through relationship management activities with the manufacturers of contracted equipment for advanced diagnostics and troubleshooting);<\/span><\/li><li data-leveltext=\"o\" data-font=\"Courier New\" data-listid=\"6\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:1440,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Courier New&quot;,&quot;469769242&quot;:[9675],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;o&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"7\" data-aria-level=\"2\"><span data-contrast=\"auto\">Management activities for network equipment such as routers, access points, managed switches;<\/span><\/li><li data-leveltext=\"o\" data-font=\"Courier New\" data-listid=\"6\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:1440,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Courier New&quot;,&quot;469769242&quot;:[9675],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;o&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"7\" data-aria-level=\"2\"><span data-contrast=\"auto\">Management activities for the automated deployment service through images of operating systems;<\/span><\/li><li data-leveltext=\"o\" data-font=\"Courier New\" data-listid=\"6\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:1440,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Courier New&quot;,&quot;469769242&quot;:[9675],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;o&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"7\" data-aria-level=\"2\"><span data-contrast=\"auto\">Virtual infrastructure management activities (Hyper-V; Vmware, etc);<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:259,&quot;469777462&quot;:[1440],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">\u00a0<\/span><\/li><\/ul><ul><li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"13\" data-aria-level=\"1\"><strong>In case of incidents requiring higher qualifications, there are possibilities to escalate to level 3 offered by the manufacturer of equipment, software or technical solutions.\u00a0<\/strong><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Back Home IT Support and Maintenance Services Level 2 This type of subscription covers maintenance and technical support activities for all server equipment, router, managed switch, firewall, storage equipment, LTO drives. Technical support and maintenance can be carried out by phone, remote, via e-mail and on-site. Convex Network will provide technical support providing information and [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":10426,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"rs_blank_template":"","rs_page_bg_color":"","slide_template_v7":"","footnotes":""},"class_list":["post-10473","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/convex-network.ro\/en\/wp-json\/wp\/v2\/pages\/10473","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/convex-network.ro\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/convex-network.ro\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/convex-network.ro\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/convex-network.ro\/en\/wp-json\/wp\/v2\/comments?post=10473"}],"version-history":[{"count":0,"href":"https:\/\/convex-network.ro\/en\/wp-json\/wp\/v2\/pages\/10473\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/convex-network.ro\/en\/wp-json\/wp\/v2\/pages\/10426"}],"wp:attachment":[{"href":"https:\/\/convex-network.ro\/en\/wp-json\/wp\/v2\/media?parent=10473"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}