IT Support and Maintenance Services Level 1

This type of subscription covers maintenance and technical support activities for all PC, notebook, printer, smartphone, tablet equipment. Technical support and maintenance can be carried out by phone, remote, via e-mail and on-site.

Convex Network will provide technical support providing information and assistance regarding:

  • Identifying and checking the causes of errors and malfunction of PC, notebook, smartphone, tablet, printer equipment.
  • Solving malfunctions and removing errors, where possible.
  • Filling in the form intended for communication with the Beneficiary (Monthly Activity Report) that will include all the activities provided by the Supplier and the duration of their execution.
  • Telephone technical support will be available to the Beneficiary throughout the contracted maintenance period, in order to provide answers to substantive questions of the Beneficiary. For an optimal consumption of subscription hours, the Beneficiary will designate a technically responsible person from each location and will ensure that only the designated person will call on the support provided by phone.
  • The telephone number of the Supplier to which the Beneficiary will request telephone technical support will be communicated to the Beneficiary after the date of signing the contract.
  • Communication of problems and escalation of incidents by email will be made at  numeclient@convex-network.ro address or  by phone at the dedicated number 0755CONVEX or +40 374 553 730 
  • In case of incidents requiring higher qualifications, there are possibilities to escalate to support levels 2 and 3.